Updated: Nov 12, 2019
Robbie Adler-Tapia, Ph.D.
Tools for rapid response to agitated community members (Safety first and then use all of your skills):
Comforting Voice – Can you change the tone of your voice? Imagine you’re talking to a scared 2-year old. Try to use the lowest and slowest tone. When in crisis, individuals cannot process information as fast as most of us talk. Slow your roll and talk in a lower tone. Also, give one simple direction at a time. In a highly agitated condition, individuals can only process simple commands. Remember KISS? Keep it simple stupid!
Objective Stance – Remember this is not about you, but it might seem like it is. Be aware of how you